About

ABOUT US

Blackheath Firewood is a family business, operating in Sydney, Melbourne and now Adelaide. We supply the highest quality firewoods, smoking woods and BBQ cooking charcoals to the restaurant and hotel industries.
We know you want prompt, friendly service, and we know you want the highest quality product - so that's what we deliver.
 
LATEST EQUIPMENT
Our Firewood Yards in Sydney and Melbourne are not only full with high quality wood, but we also have our own wood processors on site. This means you get accurately sized, dirt-free wood every time you order.
 
INDEPENDENT
We are an independent company offering personalised service. You are dealing with local people, offering professional and reliable local service.
 
RESTAURANTS & HOTELS
We supply speciality cut firewood of the highest quality, flavoured smoking woods and also BBQ cooking charcoals delivered Australia wide.

Mission Statement

To be the supplier of choice for providing our customers with quality product and exceptional service.
Our mission is achieved through striving to nurture long term relationships with our customers and suppliers as well as a commitment to employee satisfaction.
 
restaurant firewood supplier
 

Helpful with a great attitude.

Just letting you know that I have received the delivery, happy with the size and the quality of the wood - And also hats off to your driver, very helpful and courtesy with a great attitude.
You will certainly hear back from me.
Thank you once again for your prompt and friendly service.

-Darren
Blackheath Firewood
5
2020-08-13T11:35:39+10:00
Just letting you know that I have received the delivery, happy with the size and the quality of the wood - And also hats off to your driver, very helpful and courtesy with a great attitude. You will certainly hear back from me. Thank you once again for your prompt and friendly service. -Darren

Above and beyond what was required.

I just wanted to say thank you to Caroline for helping me above and beyond what was required.

Her customer service care was excellent and it's a rare find!

Thank you Caroline for being such a wonderful advocate for Blackheath Firewood and great at your job.

Kristin Voumard
Blackheath Firewood
5
2020-06-15T11:42:50+10:00
I just wanted to say thank you to Caroline for helping me above and beyond what was required. Her customer service care was excellent and it's a rare find! Thank you Caroline for being such a wonderful advocate for Blackheath Firewood and great at your job. Kristin Voumard

Thank for the quick turnaround on requests and brilliant service,

Thank for the quick turnaround on requests and brilliant service,

- S
Blackheath Firewood
5
2020-06-15T11:43:15+10:00
Thank for the quick turnaround on requests and brilliant service, - S

Brilliant customer service and communication.

Thank you again Caroline, really appreciate your brilliant customer service and communication.

Looking forward to receiving this order and then being a long time customer of Blackheath Firewood!

Best Regards

Daniel
Blackheath Firewood
5
2020-06-15T11:43:56+10:00
Thank you again Caroline, really appreciate your brilliant customer service and communication. Looking forward to receiving this order and then being a long time customer of Blackheath Firewood! Best Regards Daniel

I would like to express my gratitude to one of your employees – Mitchell.

Mitchell was unloading firewood at LOCAL cafe in Geelong as I walked past him on my way to an apt. He was still unloading when I came out.

When I went to my car it was dead. A flat battery I presumed. I put my bonnet up, got the jump leads out and prepared to wait until my daughter finished work to come and help. Lots of people drove past me with my bonnet up. Mitchell finished his work and then approached me and asked if I needed help. What took him a couple of extra minutes to do- jump start my car- enabled me to go on my way and get to a function I thought I would miss out on.
 
This young man was such a good ambassador for your company with his courtesy and kindness.

I wanted you to know how much his assistance meant to me.
 
Regards- Pam Morrison
Blackheath Firewood
5
2021-11-25T00:51:19+11:00
Mitchell was unloading firewood at LOCAL cafe in Geelong as I walked past him on my way to an apt. He was still unloading when I came out. When I went to my car it was dead. A flat battery I presumed. I put my bonnet up, got the jump leads out and prepared to wait until my daughter finished work to come and help. Lots of people drove past me with my bonnet up. Mitchell finished his work and then approached me and asked if I needed help. What took him a couple of extra minutes to do- jump start my car- enabled me to go on my way and get to a function I thought I would miss out on.   This young man was such a good ambassador for your company with his courtesy and kindness. I wanted you to know how much his assistance meant to me.   Regards- Pam Morrison
5
5
Blackheath Firewood